Claims Update:

Our claims call centre is currently experiencing higher than normal call volumes, which alongside staffing challenges due to the Coronavirus, means we are only fielding urgent calls.

Our claims teams will be open Mon-Fri 8am-6pm, Sat-Sun 10am-4pm.

You can register your new claim online. For urgent new claims, for example, if you are stuck at the roadside after an incident, we recommend you contact us by phone.

We apologise for any inconvenience this may cause.

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Making a claim

Get in touch as soon as possible. We're here to help you.

Report a new claim

You can choose how to report a new claim. You can claim online or call our general claims number.

Online claim

Give us a call on 0333 777 7324 (Call fees | Opening hours)

Or from abroad on +44 333 777 7324

Existing claims

If you've already reported an incident or claim to us and have any questions, please give us a call on 0333 777 7324 (Call fees | Opening hours)

Or from abroad on +44 333 777 7324

Glass claims

You can choose how to arrange a glass repair or replacement. You can claim online or call our 24 hour emergency glass repair helpline.

New glass claim

Give us a call on 0333 777 7324 (Call fees)

Accident recovery helpline

Please call our 24 hour helpline if your vehicle needs to be recovered in the event of an accident.

0800 049 5982

Breakdown helpline

Please call our 24 hour helpline for Ford Insure Breakdown customers.

0300 102 6751 (Call fees)